FAQs

Products & Care

• What materials are your planters made of? Our planter boxes are primarily crafted from high-quality, durable metals designed to resist rust and withstand outdoor weather conditions.

• Do your vertical gardens come with instructions? Yes, all our vertical garden systems come with easy-to-follow assembly instructions to get your wall garden up and running quickly.

Orders & Payments

• How can I pay for my order? We accept major credit cards, debit cards, and secure online payment methods.

• Can I change my order after placing it? We process orders quickly. If you need to make changes, please contact us at coolcoresafetypty@proton.me immediately. If the order hasn't been dispatched, we will do our best to accommodate you.

Shipping & Returns

• Where do you ship? We ship to most locations within Australia.

• How long does delivery take? Delivery typically takes 3–10 business days depending on your location. Please check our Shipping Policy for more details.

• What is your return policy? We accept returns on defective items or products damaged during transit. Please contact us within 30 days of receiving your item to initiate a return.

Contact

• How do I contact customer service? You can email us at coolcoresafetypty@proton.me or call us at +61 2 4952 5417.